Welcome to BrightBoxTraining (“we,” “our,” or “us”). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (brightboxtraining.com) and use our video training services.

Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the site includes:

Personal Data

Personally identifiable information, such as your name, shipping address, email address, and telephone number, that you voluntarily give to us when you:

• Register an account on the website.
• Enroll in or purchase a training course.
• Subscribe to our newsletters or marketing communications.
• Contact customer support.

Financial Data

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) is collected when you purchase courses or subscriptions.

Note: We do not store full financial data on our servers. All financial information is securely processed by our third-party payment processors (such as Stripe or PayPal), and you should review their respective privacy policies.

Derivative and Technical Data

Our servers automatically collect information when you access the site, including:

• Your IP address, browser type, and operating system.
• Access times and the pages you have viewed directly before and after accessing the site.
• Course progress, video playback metrics, quiz scores, and user interaction data inside the learning management platform.

2. How We Use Your Information

Having accurate information about you allows us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the site to:

• Create and manage your user account.
• Deliver video training courses, track your learning completion states, and issue training certificates.
• Process your financial transactions, including VAT calculations where applicable.
• Email you regarding your account, course updates, or subscription status.
• Fulfill and manage purchases, orders, payments, and other transactions related to the site.
• Administer loyalty programs, badges, and promotional rewards.
• Improve website performance, layout, and user experience.

3. Legal Basis for Processing (UK GDPR / GDPR)

If you are accessing the site from the United Kingdom or the European Economic Area (EEA), our legal basis for collecting and using the personal data described above will depend on the personal data concerned and the specific context in which we collect it:

• Performance of a Contract: To fulfill our terms of service and deliver the training courses you purchase.
• Consent: Where you have given explicit consent (e.g., subscribing to marketing newsletters).
• Legitimate Interests: To improve our services, prevent fraudulent activity, and secure our website infrastructure.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.
• Third-Party Service Providers: We may share your data with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, and customer service.
• Corporate Training Admins: If your training account was provided or paid for by your employer or an organization, aggregate progress data (such as completed courses or certification status) may be shared with that administrator.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Your Data Protection Rights

Depending on your location (such as the UK or EU), you have the following rights regarding your personal data:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict or object to processing – You have the right to object to or restrict our processing of your personal data.
• The right to data portability – You have the right to request that we transfer the data we have collected to another organization, or directly to you.

If you wish to exercise any of these rights, please contact us using the information provided below.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

BrightBoxTraining

Email: hello@brightboxtraining.com

Website: https://brightboxtraining.com